SALES POLICY

The user will have access to the online payment service to make the payment of the reservation from the pages “Reservations” and “Gift voucher”. Once you have completed the entire online booking process through the bank gateway (virtual POS), you will receive a confirmation of payment and reservation. Online payments can be made through our virtual POS using VISA and MASTERCARD.

RETURN POLICY

Cancellations and refunds are not allowed, but you can always change the reservation date by notifying us at least 48 hours in advance, the deposit will be kept for 90 days from the date of the original reservation. You can do this in writing by sending an email to hola@secretroomescape.com indicating in this email all the reservation details, adding name and surname, date and contact information; or by calling 602219695. To make the reservation again, the deposit must be paid again, paying in cash the rest of the payment of the two deposits.

Under no circumstances will the amount of the deposit be refunded.

CANCELLATION POLICY CANCELLATION

Cancellations and refunds are not allowed. You can change the day and time of your reservation by notifying us 48 hours in advance. Secret Room Escape reserves the right to cancel a game if you arrive late or arrive under the influence of alcohol, drugs or with a violent attitude.

Under no circumstances will the amount of the deposit be refunded.